Advice for families

In England we are registered and regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England.

Yes we actively encourage people living in our homes to have a say.  Tell us what you want, how we can make your day better and we will do our best to make it happen.

Yes, all religious and spiritual beliefs will be respected by our team members. If there are any religious groups they wish to attend or maintain contact with, we will do our best to make sure this happens.

Very occasionally, for example if we are unable to continue to meet your loved one’s  needs or if when fees have remained unpaid for a period of time.

Whenever you have a question or a specific concern, any member of the home care team will be happy to help. A plan of care and support can be reviewed and revised at any time but the earlier we know about concerns you may have, the better.

CAN I BRING MY CHILDREN AND MY PET TO VISIT?
Both intergenerational care and pet therapy are extremely beneficial for our residents and under normal circumstances, children and well-behaved pets are very welcome.

CAN I TAKE MY RELATIVE OUT FOR A TRIP FROM THE HOME?
Yes, we actively encourage this and any other regular activities. All we ask is that you let us know when you are going and where.

WHAT HAPPENS IF MY RELATIVE IS ILL OR GOES IN TO HOSPITAL?
Our team will always inform the appropriate Next of Kin of any changes in circumstance or health concerns.

WHAT SHOULD I DO IF I THINK MY RELATIVE NEEDS AN APPOINTMENT?
Our homes have weekly visits from the local GP and we also can arrange hairdressing, dental and podiatry appointments on request.  We ask residents or family members to speak to one of our team members in the first instance if you have a specific request.

WHO CAN I SPEAK TO FOR ADVICE?
Our Home Managers are always on hand to offer you comfort, advice and reassurance.

If we haven’t answered your questions here, please contact your Home Manager directly.

For specific advice the following links may be of help.

GOV.UK
Age UK
Alzheimers Society
Society of Later Life Advisers